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FAQS

HOW TO USE A PROMOTION CODE

If you have an ASICS  promotion code, you can enter it while viewing your shopping cart.

  1. Click the "VIEW CART" button
  2. Locate and click on the "I have a discount code" section below "SUBTOTAL"
  3. Enter the promo code in the box using capital letters and including dashes Click "Apply"
The promotion code discount will be reflected in the TOTAL amount and below each eligible product if the code is accepted.
 
If you are having issues with the promotion code, review the terms and conditions to ensure the code can be applied to the specific product(s) you are purchasing.
 
You may also contact our Customer Care team at 09- 306 7202 and we will be happy to assist you. Please note that we are unable to apply the promotion code after the order has been placed.
 

HOW TO CANCEL OR MODIFY AN ORDER

Our goal is to get your order shipped as soon as possible. As a result, orders cannot be cancelled or modified once they are placed. If you have questions about making a return, please see to our return information page or call Customer Care at 09- 306 7202 during normal business hours.
 

HOW TO RETURN AN ITEM

Returning an item or a size that you ordered but no longer want is a change of mind. Online Purchases can be returned to ASICS. However, you are responsible for all freight and handling costs when returning your Online Purchase. Click here to see the full returns policy
 

WHY DO WE USE RFID TECHNOLOGY IN SOME OF OUR PRODUCTS?

ASICS applies RFID tags to some products for operational efficiency and product management. The RFID tags do not carry or store any personal data which could identify individual customers to us. We only store product specific information such as the product code on the RFID tag. This information is not linked to a customer, or to customer transactions.
Please note: If your original order never shipped, you may see a temporary authorization charge and not an actual charge. Please refer to the Temporary Authorization Charges section for more information.